Last updated: 7 August 2026

If something has gone wrong, the right contact depends on whether the issue concerns Drift’s platform or an independent lawyer’s legal work.

Email [email protected] with a short description, the relevant dates, and your booking or account reference. Please do not send immigration documents unless we ask for them.

We aim to acknowledge a complaint within two business days and provide a substantive response within 14 calendar days. If we need longer, we will explain why.

Independent lawyers are responsible for their advice, representation, professional conduct, and legal-service invoices. Raise the concern with the lawyer where appropriate. The lawyer’s engagement documents should identify the relevant bar association and professional complaint route.

Email [email protected]. You may also complain to the competent data protection authority.

Drift is neither obliged nor willing to participate in proceedings before a consumer arbitration board unless the law requires otherwise.

A complaint does not pause a legal deadline. If your matter involves detention, removal risk, an expired or expiring status, a refusal, uncertain work rights, or another urgent legal consequence, contact a qualified lawyer immediately.